Most issues have a guide that fixes them faster than we can reply. Find the area your issue belongs to below, work through the guide, and use the report form at the end of it if the issue is still there. Reports sent from the right guide reach the right team with the details already attached.

• Crash or Low Performance. The game crashes, freezes, will not launch, or runs badly. This covers crashes to desktop, freezes after alt-tab, low frame rate, and stuttering on PC, PS5, and Xbox Series X|S. Go to How to Fix Space Marine 2 Crashing.

• Connection. You cannot connect, get dropped from matches, or see an error code. This covers CSF, N-2, N-10 and N-14, the Mods Detected error, disconnects mid-match, and not being able to join a friend. Go to How to Fix Space Marine 2 Connection Issues.

• Missing Rewards or DLC. A reward, currency, progression, or DLC is missing. This covers Accolades and Requisition Points, Twitch drops, purchased add-ons showing as locked, and progress that has gone backward. Go to How to Recover Space Marine 2 Missing Rewards or DLC.

• PROS. You need to link, unlink or recover a PROS account, or move your save. This covers linking your platform account to PROS, claiming Twitch drops, and transferring save files between platforms. Go to How to Link Space Marine 2 to a PROS Account.

• Report Player. You want to report a player, or you have been banned. This covers what constitutes a violation, how to submit a report, and how long penalties last. Go to How to Report a Player in Space Marine 2.

• Bug. You found a gameplay bug, and you want to report it. Go to the Gameplay Bug Report Form.

• Feedback. You want to share your ideas with the developers to consider. Go to the Feedback Form.

Before you write to us

• Have your KSID code ready. It's a unique code that identifies your session, and it is the first thing we ask for in cases of crashes, performance, connection, and others. Open the pause menu in-game and look at the bottom left corner of the screen.

• A screenshot or a short video of the problem saves at least one round of questions.

• Reply times during new updates, hotfixes, patches, or national holidays may be slightly longer.