How to Recover Space Marine 2 Missing Rewards or DLC
If a reward never arrived, or something you had unlocked is gone, start with the checks below. They fix a share of cases on their own. If they don't, go to the guide that matches what is missing, or send us a report.
Close the game completely and reopen it. Returning to the main menu is not enough. Quit to your dashboard or desktop, close the game from the taskbar or the console home screen, then launch it again. New balances and unlocks are written on login, so a reward that was granted while you were playing will not appear until the next one.
Check you are on the account you earned it on. Rewards are tied to the platform account that completed the activity, while Twitch drops and codes are tied to the PROS account linked to that account. If you have more than one Steam, PSN, or Xbox account, sign in on the one you played on and check there before reporting anything missing.
Check the mode you are looking at. PvE and PvP hold separate progression, so progress earned in one does not appear in the other. Go to Battle Barge, then Launch Bay, then the Mission Terminal, select PvE or PvP, press Launch Bay and confirm the mode change if you are asked to.
Check the cap on your currency. Accolades stop at 1,000 and Requisition Points stop at 2,000. Anything earned above the limit is discarded, and a grant from us is cut the same way, so spend down before you report.
What we can restore
Class levels, in increments of five, for all classes at once
Prestige levels
Weapon progression
Requisition Points, Accolades, Armoury Data and Research Points
Common Veterancy level, but not class veterancy
Campaign progression
What we cannot restore
Custom loadouts
Class armour earned for completing Operations
Heraldry, though we will grant the currency so you can buy it again
What causes lost progress
Progress made in offline mode is not saved online, whether you were playing during maintenance or lost your connection.
Do not suspend the game with Quick Resume. Suspended sessions can leave saves unsynced, and progress made in them can be lost.
PC (Steam): if your progression is gone, switch Steam to offline mode and check whether it is still there. If it is, archive the saves folder at C:\Users\Username\AppData\Local\Saber\Space Marine 2\storage\steam\user\SteamID\Main\config and send it to us. We can upload those saves to the server so they load into your game.
Find your problem
Accolades or Requisition Points are missing or short. You finished a weekly Siege, a stratagem, or an event, or you spent currency on heraldry and perks, and your balance did not change. Go to How to Restore Space Marine 2 Accolades and Requisition Points.
A Twitch drop never showed up in-game. The drop shows as claimed on Twitch, but nothing is in your inventory. Go to How to Fix Space Marine 2 Twitch Drops Not Received.
Purchased DLC is locked or missing. You own the add-on, but the game shows it as locked or asks you to buy it again. Go to How to Fix Space Marine 2 DLC Content Not Available.
A PROS code was redeemed, but nothing arrived. PROS shows the code as used, and the game shows nothing. Go to How to Redeem a Space Marine 2 Code in PROS.
Still missing something
Send us a message → Report Missing Rewards or DLC