Knowledge Base

Game Crashes

General Tips

Please try these steps if your game crashes:

  • Verify game files (Epic Games Store or Steam);
  • Disable built-in\integrated GPU;
  • Update your drivers to the latest version;
  • Apply the latest Windows updates;
  • Try using AMD Clean Up Utility;
  • Disable Image Sharpening in Nvidia Control Panel;
  • Disable Fullscreen Optimizations;
  • Try setting a higher priority for World War Z in Windows Task Manager;
  • If you're playing on Vulkan, try going into Settings > Video and switching to DirectX11;
  • Try disabling all controllers (steering wheels, gamepads, headphones, and even a keyboard) before starting the game. In some cases, they can cause unexpected issues.
  • Close all applications that use the microphone (Discord, Skype, and others) in the Task Manager before starting the game.
  • If you have multiple monitors connected, try leaving only one primary.

We recommend doing a full clean of GPU drivers and making a fresh install of the latest version. If a new version doesn’t fix it, maybe try one of the older ones. NVIDIA recommends Display Driver Uninstaller for clean removal, so you may want to start with it.

 

Epic Games Launcher Cache

You can also try to clear the Epic Games Launcher's cache:

  1. Exit the Epic Games Launcher by right-clicking on the system tray icon in the bottom-right corner and then clicking Exit;
  2. Press the Windows key + R and type “%localappdata%” to open a File Explorer window;
  3. Open the Epic Games Launcher folder;
  4. Open the Saved folder;
  5. Click the “webcache” folder, and then delete it;
  6. Restart your computer and start the Epic Games Launcher.

If the game keeps crashing, there should be a CrashDump file in the following folder: C:\users\*username*\AppData\Local\Saber\CrashDump.dmp

 

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