Known issues track the status of reported issues we’ve identified and are currently investigating. Below you can see the status of the current problems. If you’re experiencing something that isn’t listed, please search our knowledge base, and if you don’t find a solution, submit a ticket here.
Note: Below are the top issues we're working to resolve, and some minor issues may not be shown. All fixes and updates will be available in the released patch notes.
| Issue | Status |
|
Navigating through the vanities at a fast speed on Nintendo Switch or Xbox One may cause the models to load slower |
🟡 Working on a fix |
| Some Wild Cards for stat modification don’t properly show the plus sign that indicates they have a higher effect | 🟡 Working on a fix |
| The effects on the pack open animation might appear green for the Deluxe Rare pack; this doesn’t affect the packs’ rarity or its content | 🟡 Working on a fix |
| The title does not include Epic Online Services redistributable in the installation flow | 🟡 Working on a fix |
|
Pop-ups announcing the content unlocked through purchases might not show up if the Internet connection is lost; the content should still be successfully unlocked when the connection is restored |
🟡 Working on a fix |
| Available DLC on PS5 only reference compatibility with PS4, although, DLCs are compatible with both consoles | 🟡 Working on a fix |
| Some players may experience performance drops in the Player Editor menu on XSX consoles | 🟡 Working on a fix |
|
Some players may experience session timeouts when inviting another player to a match |
🟡 Working on a fix |
|
Some players may experience the ball teleporting from QB to RB on some plays while in Replay mode |
🟡 Working on a fix |
| Some symbols and characters of different alphabets might not be supported when introducing team and city names | 🟡 Working on a fix |
| The ball may teleport to the ball carrier after a grabbing tackle | 🔴 Investigating the issue |
| Players may experience some clipping issues | 🔴 Investigating the issue |
| In rare instances, the current down may end suddenly after a fumble has occurred | 🔴 Investigating the issue |
| Some textures might show a low level of detail depending on memory conditions | 🔴 Investigating the issue |
| The game icon may change after restarting PlayStation 4 | 🔴 Investigating the issue |
| Some logos are not shown on the helmets of the players | 🔴 Investigating the issue |