In gaming, a connection issue refers to problems that prevent smooth communication between a player's computer / console and the game server. These issues can lead to various disruptions, impacting gameplay. Common symptoms of connection issues include:
- Delayed response times between a player’s input and the in-game action.
- Choppy animations, delayed actions, or dropped information.
- A situation where a player's character repeatedly jumps back to a previous position. This is due to delayed information on the player’s location reaching the server.
- Complete loss of connection to the game server, resulting in a forced exit or being “kicked” from the game.
- Players are unable to log in or access the game due to server overload or connectivity errors.
Connection issues can stem from the player's local network, internet service provider (ISP) issues, high network traffic, and server-side problems.
Basic Connection Issues Troubleshooting
- Restart your router (unplug the power cord from your router, wait 1 minute, and plug it back in)
- If your device is connected via Wi-Fi, unplug your LAN cable from the router and plug it directly into your PC or console
- Check if the issue persists with another Internet source (try using your mobile hotspot as your Internet source)
- If you're using a VPN or Proxy, try disabling them.
- Make sure nothing's interfering with your connection. Anti-virus software, Security Applications, IP Filtering programs, and similar programs may be a reason the connection is not stable or blocked.
- Check your NAT Type. If it is Type 3 (Strict), your router may be blocking the connection. Try to plug your cable directly into your PC or console and observe any changes in connections.
- (PC) Disable your Firewall: Start > Control Panel > System and Seсurity > Windows Firewall.
Additional Troubleshooting Articles
For the technically inclined, here is a comprehensive list of troubleshooting articles you can try. We have organized the articles in order for your convenience, but if you have already attempted any of these steps, feel free to skip ahead to one that you haven’t tried yet:
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Router troubleshooting (PC, Xbox, PlayStation)
- Power Cycling (Xbox)
- Change DNS settings (Xbox)
- Clear the Alternate MAC Address (Xbox)
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Update System Software (Xbox)
- Power Cycling (PlayStation)
- Change DNS settings (PlayStation)
- Clear the System Cache (PlayStation)
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Update System Software (PlayStation)
- Verify Game Files (PC)
- Change DNS settings (PC)
- Adding Game Folder to the Exception List of Windows Defender and Antivirus Software (PC)
- Flush DNS (PC)