Reporting an Issue

1. Encounter an issue
2. Check the Known Issues article (if we are aware of that)
3. If you haven't found an issue, submit the issue via the form below.
4. Please explain what happened, when, where, and what steps we should take to reproduce the issue on our side.

DxDiag

DxDiag is a Microsoft tool included with DirectX that allows you to view system information and DirectX information relating to your video card and sound card. This tool is used to collect data about devices to help troubleshoot problems.

To create a DxDiag file, in Windows, select Start and enter “dxdiag” into the search box on the taskbar. Select “dxdiag” from the results.

Select “Save All Information” in the tool for an easily shared format. This will create a dxdiag.txt file you can attach to your Request Form. 

KSIVA

KSIVA code is an array of user-specific codes that allows our team to get details regarding your setup and backend information to understand the reported case better.

• PC: in the game's main menu, press Ctrl+Alt+C on your keyboard to trigger it (there will be a message "Watermark Copied"), then press Ctrl+V to paste it into your ticket.
• Console: in the game's main menu, press Up, Down, Left, Right on the d-pad three times in a row or until a new menu pops up, and take a photo of the appeared information.

When making a report, it is suggested to make a screenshot (or paste the details) depicting only the KSIVA area – this will make the details on the screenshot distinguishable.