Insurgency Running a Traceroute Command

When troubleshooting latency or network issues, we may ask you to provide us with a Traceroute Result. A Traceroute Result displays the route path and measures the transit delays of packets across an Internet Protocol Network. Attaching a tracert.txt file to your ticket will allow us to see the IP’s step-by-step connection/destination path and ultimately help us identify the cause of the network issue.

  • In the Windows Search Field, type cmd.
  • Right-click on “Command Prompt” or “CMD.exe” and select “Run as Administrator”.
  • Once the console is open, enter the command tracert [ip] > c:\tracert.txt and press "Enter". Replace the “[ip]” with the appropriate IP address from the list below. Run this command once per IP address for your region.
  • Allow a few minutes for the traceroute to complete. The traceroute is done when you see a new line of text in the command prompt. This creates a file on your C: drive called “tracert.txt”.
  • If you receive an error, you did not run the command prompt in Administrator Mode. Go back to step three, and please try again.
  • Attach the “tracert.txt” file to your Support Ticket, and let us work our magic!