Known issues track the status of reported issues we’ve identified and are currently investigating. Below you can see the status of the current problems. If you’re experiencing something that isn’t listed, please search our knowledge base, and if you don’t find a solution, submit a ticket here.
| Issue | Status |
| Glass lenses may disappear on some AMD Radeon GPUs | 🟡 Working on a fix |
| Sometimes heavy weapon doesn't disappear after being used | 🟡 Working on a fix |
| Sometimes players can leave the boundaries of the Tokyo XL map | 🟡 Working on a fix |
| Sometimes players can get stuck on the stairs when the FPS limit is set to unlimited | 🟡 Working on a fix |
|
Some players on consoles may experience an issue when the guns' sounds disappear |
🟡 Working on a fix |
| Console players may experience frame rate drops and freezes while playing the game (including texture issues) | 🟡 Working on a fix |
| Nicknames written in Chinese are not correctly displayed | 🟡 Working on a fix |
| Sometimes, players may not be able to proceed further in the level | 🟡 Working on a fix |
| While using the controller, the player may be forced to use bandages before receiving a first aid kit from the AI | 🟡 Working on a fix |
| Some players are experiencing sound distortions when opening the Xbox Guide overlay during gameplay | 🟡 Working on a fix |
| Sometimes, players can get in the game with other players from their block list in matchmaking | 🔴 Investigating the issue |
| Sometimes zombies may get stuck during a swarm in Horde Mode XL | 🔴 Investigating the issue |