Lost Progress / Save File Issues

General

• PvE and PvP have different progression. If you've lost progression in one mode, go to Battle Barge > Launch Bay > Mission Terminal > Select PvE or PvP > press on "Launch Bay", and confirm mode change if needed.
• Progress made in offline mode will not be saved online, whether during maintenance or when the connection is lost.
• Please do not suspend the game using the Quick Resume feature. Instead, close the game. Otherwise, saves may not sync, and you risk losing progress.
• If you don't see Continue button in the start menu of the game, press New Game, proceed to Operations and check if the progress is there.
• PC (Steam): If you've lost your progression on Steam, try switching to offline mode and check if it's still there. If so, archive the saves folder at C:\Users\Username\AppData\Local\Saber\Space Marine 2\storage\steam\user\SteamID\Main\config and send it to us. We'll upload these saves to the server so they can be loaded into your game.

What can we restore

• Class levels / Prestige levels (we restore in increments of 10 for all classes simultaneously)
• Weapon Progression
• Requisition points, Acollades, Armoury Data, Research Point
• Ordeals (in big increments)
• Common Veterancy level (not for the class)

What can't we restore

• Custom Loadouts
• All Classes' Armor for completing Operations
• Heraldy (we will provide the currency for it so you can buy it again)
• Campaign progression