Insurgency: Sandstorm FAQ
Hello Insurgency: Sandstorm players!
Below is a list of frequently asked questions. If your issue is not addressed here, please get in touch with us by creating a ticket, and we will look into it for you as soon as we can!
Q: Is there a cross-play feature for consoles and PC? A: Yes, the game supports the Crossplay feature that allows PSN, Xbox Live, and PC players to play together.
Q: Will there be modification support for consoles? A: We are not actively working on this feature, and we do not intend to bring mods to consoles at this time.
Q: Where can I find the Server Admin Guide? A: You can find this manual guide here.
Q: Are there plans to make limited-time game modes permanent? A: We have no plans to make any of these modes permanent in Insurgency: Sandstorm. We believe this would likely stretch the player base too thin, resulting in empty lobbies and longer wait times.
Q: Is there any difference between the console and PC versions of the game? A: The console and PC versions of Insurgency: Sandstorm are the same. If you see content for PC that you do not have access to, there is a good chance you are looking at modded content.
Q: Are there any plans to add new regional servers? A: We have no plans to add to or change our current server configuration.
Q: Are there plans to improve AI behavior? A: We are continuously tweaking our AI to provide players with a better gameplay experience. If you experience issues with our AI's behavior, please send a ticket to our support team describing the behavior.
Q: Is there mouse and keyboard support for consoles? A: This feature is currently only supported for Xbox players with cross-play enabled. Attempting to use a mouse and keyboard without enabling cross-play within the region selection menu will remove the ability to use a mouse and keyboard.
Gen 9 Version FAQ
Q: What is included in the Gen 9 version? A: The Gen 9 version includes the following features:
- Native 4K Resolution & 60 FPS (1080p on Xbox Series S).
- HD Textures.
- Haptic Feedback and Activities on PS5.
Q: How do I get the Gen 9 version? A: If you purchased the PlayStation 4 or Xbox One version of Insurgency: Sandstorm (physical or digital), you are entitled to a free digital upgrade of the PlayStation 5 or Xbox Series versions as determined by the platform of your original purchase.
- For Xbox players, through an app update.
- For PlayStation players, through a free download option in the PS Store.
Q: Will my current account transfer over to the Gen 9 version? A: Please refer to the list below to find a detailed answer to the abovementioned question:
- In-Game Content: As long as you play the Gen 9 version with the same console account, your player level, unlocked gear, replays, and stats will all transfer over.
- Paid Content: As long as you play the Gen 9 version with the same console account, all purchased DLCs will transfer to the Gen 9 version.
- For PS5: Settings & Presets will not automatically transfer over. You will still have access to all your content; however, you'll need to recreate your Cosmetic Presets/Weapon Loadouts.