DLC Troubleshooting
General Tips
If you have trouble with the DLC not appearing in the game, we recommend following the steps:
Try restarting the game. Each time you launch the game, we check for your DLCs. Stay in the game for 10-15 minutes to allow the DLCs to load. It might take a few attempts to resolve the issue.
Make sure you’re connected to the account and signed in with the profile that originally purchased the content.
Make sure you have verified the integrity of your game files.
You may need to update your console or the marketplace. For example, if your download was aborted, you may need to install an update before the download can be completed.
Try reinstalling the game or the DLC (we highly recommend installing/reinstalling the DLCs separately, not with the Season Pass bundle download). If the steps mentioned in the article do not work, delete and reinstall the game and the DLC.
PS5 DLC Troubleshooting
After purchasing the DLCs through a Year Pass, please do the following:
Go to the Insurgency: Sandstorm PlayStation Store page.
Locate the Year Pass you purchased.
Select each bundle from the Year Pass and choose an "Add" option.
It should resolve the issue, and DLCs should become available in the game. The list of bundles included in the Year Pass is listed on the Year Pass page. Also, this procedure is applied only to the bundles, not to the Year Pass itself.
PS4/PS5 DLC Troubleshooting
If DLC content is still missing or locked on the PS5 version, follow these steps to access it via the PS4 version:
Highlight the game on your PS5 home screen or Game Library.
Select the three dots (...) button next to Play Game.
Choose Select Version and select the PS4 version.
Download and launch the PS4 version to unlock all DLC content.