Reporting an Issue

If you find a bug in the game or something you think isn’t working as intended, please let us know through the Request Form and mention the following details:

• E-mail Address: provide us with your e-mail address so we can contact you if further information is needed.
• Subject: a short description of the issue.
• Inquiry Type: pick a corresponding inquiry type for your issue.
• Description: here, you can give us more details about the issue you are experiencing. The more you can tell us about the problem, the better. It can be what and when: in the main campaign, Operations, PvP, or similar information. If it's a constant issue and you know how to reproduce it, you can give us the steps.
• Platform: specify the platform you're playing the game on.
• Attachments: here, you can leave screenshots and videos (or a DxDiag export if you are playing on a PC) of the issue. This is an optional field but helps with narrowing down the problem.
• Region: this information will help us identify the connection.

DxDiag

DxDiag is a Microsoft tool included with DirectX that allows you to view system information and DirectX information relating to your video card and sound card. This tool is used to collect data about devices to help troubleshoot problems.

To create a DxDiag file, in Windows, select Start and enter “dxdiag” into the search box on the taskbar. Select “dxdiag” from the results.

Select “Save All Information” in the tool for an easily shared format. This will create a dxdiag.txt file you can attach to your Request Form.

KSIVA

KSIVA code is an array of user-specific codes that allow our team to obtain details regarding your setup and backend information to better understand the reported case.

You can get the KSIVA code in the Pause menu at the left bottom corner. When making a report, it is suggested to send a full screenshot of the Pause menu.