Issues

Insurgency: Sandstorm Known Issues

Known issues track the status of reported issues we’ve identified and are aware of - below you can see such problems. If you’re experiencing something that isn’t listed, please search our knowledge base, and if you don’t find a solution, submit a ticket here.

Please note that below are the top issues, and some minor issues may not be shown:

  • Voice Chat Disabled
    Player voice chat may appear as disabled in the voice overlay. While we work on this issue, a temporary workaround is to reinstall the game.
  • Crashes
    We are aware of issues causing players' games to crash. As we are navigating this, please send tickets to our support team with crash logs as well as your platform. Every ticket we receive helps the team with their investigations.
  • Blood/Gore on Consoles
    In Update 1.14 Operation: Accolade, the rate at which blood and gore disappear from the map has been decreased to a few seconds to improve the consoles' performance issues and optimize the game. With that said, these issues are being looked at for the Gen 9 update.
  • Server Instability
    Thanks to your feedback, we are aware of some connection/packet loss issues affecting players across all server regions. We are actively working with our server provider to resolve this.