Community

Reporting Cheaters

We require a report of a suspected player to include a recorded video or a source demo file of the player in question. It should also include the player’s SteamID. We can review this video and come to a decision on whether or not the player deserves a ban. You can find info on both methods of submission below:

 

Recorded Video

You can record a video of the suspected player breaking the game's rules using any video recording software. Spectate the player and catch them in suspicious activity. Please be sure the following conditions are met in your video:

  • It must be of sufficient quality for us to read the text in the displayed console.
  • It must show a status report in the dev console.
  • It must show sv_pure server settings. 
  • It must be set as an “unlisted” video if you use a public service like YouTube.
  • It should have glowing player silhouettes enabled so we can better see if they are possibly using certain hacks (wallhack).

To show the status report, open the in-game dev console by hitting the tilde key (~). Then type “status” without quotations and hit enter. Leave it open for a couple of seconds so it can be read on playback. This will display, amongst other things, SteamIDs of all players.

To show the server's pure setting, open the in-game dev console just as in the previous case, type there “sv_pure” without quotations and hit enter. Again leave the console open for a while.

You must also copy the suspect’s SteamID number (STEAM_X:X:XXXXXXXX) and include it in the report or in the video description. Once you have your video and the suspect’s SteamID, you may upload the video to a file-sharing service or video service such as YouTube. Don’t forget to include a link to it in your report.

 

Source Demo

Go into spectator mode, switch to spectating the suspected user, and start recording using Source’s in-engine recording ability. Be sure you catch the player doing suspicious acts that can only be explained by game hacks. To record:

  • Open the in-game dev console by hitting the tilde key (~) and typing there: “record <nameoffile>” without quotations. Then hit enter.
  • Collect the player’s SteamID and share it with us so we know who is the suspect. Open the in-game dev console by hitting the tilde key (~) and typing there “status” without quotations. Then hit enter. Find the player on the list and copy his SteamID. We need this to investigate and register a ban, so be sure to include it in the report.
  • Type “sv_pure” into the dev console.
  • Once you gather enough video footage, open the in-game dev console again and type there “stop” without quotations. Then hit enter.
  • Find your demo file in the "..\steamapps\common\insurgency2\insurgency” directory. Upload it to a file-sharing service and post a link to it. Alternatively, you can attach it directly to your support ticket submission.