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How to Appeal an Easy Anti-Cheat Ban?

While Easy-Anti Cheat is a fantastic tool that our team utilizes to improve user experience, sometimes certain hacks can slip through the cracks, and on rare occasions, unjust action can take place. If you believe that your account was suspended/banned for the wrong reasons or reasons out of your control, please follow the instructions listed below on how to appeal a player ban.

  • Go to Easy Anti-Cheat’s Ban Appeal Page.

  • Before proceeding with your appeal, EAC highly recommends that you read through their policy governing account suspensions.

  • After linking your Steam account and inputting your contact information, remember to be as descriptive as possible when providing information that could support your appeal. Please provide relevant images/video if you are able.

  • If your Steam account was compromised, we recommend that you go through Steam Support first.

  • Once you’ve completed the form for your ban appeal, press the “Submit appeal” button, and your ticket will be sent to Easy Anti-Cheat Customer Support (the general response time may vary from 3 to 14 days).

Avoiding Unwarranted Bans

To help avoid unjust bans while playing Insurgency: Sandstorm, we suggest that you play only on trusted machines/servers. It is also important to make sure that you use caution when installing any third-party software that could have an impact on the game or the Easy Anti-Cheat client. Proper password management is always recommended as well, in order to mitigate the possibility of hackers getting into and using your account as a means to cheat in the game.