We have partnered with Easy Anti-Cheat to help us find and ban players who use cheat software, hacks, or custom scripts to disrupt our players’ experiences in Insurgency: Sandstorm. We take cheating very seriously, so we appreciate all of our fans who help us in combating this issue.
What is Easy Anti-Cheat?
Easy Anti-Cheat ("EAC") provided by Epic Games, is designed to prevent, detect, and ban cheaters in multiplayer online games. It recognizes cheating software on players’ systems while Sandstorm is running and removes accounts abusing the game with those.
Do I have to Install EAC?
To play Insurgency: Sandstorm, EAC must be installed together with the game on your computer. When you play our games, you agree to our Terms & Conditions to allow EAC to monitor and identify hacks and cheating software in your system while playing the game. We are committed to finding and banning players who use cheats in our game, and to do this, EAC must be allowed to run.
I Get EAC Error Codes when I Start Insurgency: Sandstorm!
If you are experiencing EAC Error Codes when playing Insurgency Sandstorm, we first suggest that you verify the integrity of your game files. Should that not help, please submit a ticket and be sure to include any screenshots or crash logs.
I’ve Been Banned by EAC! What Do I Do?
EAC has found cheat software, untrusted and/or unknown system files, debuggers, or otherwise suspicious software on your system, or you may have used custom scripts that have caused you to be flagged. While Easy-Anti Cheat is a fantastic tool that our team utilizes to improve user experience, sometimes certain hacks can slip through the cracks, and on rare occasions, unjust action can take place. If you believe that this was ban done in error, please submit a ban appeal here.
Please bear in mind EAC has a zero-tolerance policy against cheating. Make sure to scan your systems regularly for viruses and suspicious files - don’t download files from untrustworthy sites.
I Found a Cheat for Sandstorm or a Cheater!
If you’re reporting a cheat for sale/download for Insurgency: Sandstorm, please include a link to the relevant site. If you encounter a player who you suspect is using hacks or cheats, grab the replay ID of the match from the History section of the main menu and include it in your report. Be sure to watch the replay first and include the approximate time that the player can be seen using a cheat in the report as well.
How to find a replay ID and Steam ID:
- Select “History” from the main menu
- Mouse over the replay, then click “Copy ID” and paste it into your report.
- Start the replay, go to the scoreboard, then click on the suspected player’s name and “Copy Steam ID”. Then paste it into your report.
If a player is exploiting game mechanics and does something that feels unfair but they’re not necessarily using hacks (spawn camping, exploiting out-of-bounds areas), please take a screenshot or video along with an explanation of what is happening, and send it to our team via support ticket so we can recreate and address the issue.
We have worked hard on Insurgency: Sandstorm to provide balanced gameplay for all players, and our team takes cheating very seriously. We appreciate our players out there who have been helping us crack down on cheaters in-game, and we hope that as we continue working with EAC we can keep the amount of players using hacks to a minimum.