Downloadable Content Troubleshooting

If you are unsure whether the additional content has been correctly installed or is not displayed in the game after the download, we recommend following the below steps.

 

General

  • Make sure the DLC is licensed for use in the same country as your account. If the countries are different, the DLC may not be compatible.
  • Make sure you’re connected to the account and signed in with the profile that originally purchased the content.
  • Make sure you have verified the integrity of your game files.
  • You may need to update your console or the marketplace. For example, if your download was aborted, you may need to install an update before the download can be completed.
  • Note that some DLCs included in the Season Pass and, in general, may require an additional download or purchase (with no charge) via the marketplace. Once you have located the content, try downloading it. If the download option is not displayed, the item is not detected as purchased. If the item was purchased or should be included in your Season Pass, please get in touch with marketplace support.
  • Try reinstalling the game or the DLC (we highly recommend installing/reinstalling the DLCs separately, not with the Season Pass bundle download). If the steps mentioned in the article do not work, delete and reinstall the game and the DLC.
  • If the DLC does not install via the marketplace, ensure you have enough storage on your disk and console. Visit the store to find the minimum storage required for your download. 

 

PlayStation 

PlayStation 5 console:

  • Go to Settings > Users and Accounts > Other > Restore Licenses
  • Select Restore and wait until the operation has been completed, then try reaccessing your content.

PlayStation 4 console:

  • Go to Settings > Account Management > Restore Licenses.
  • Select Restore and wait until the operation has been completed and try reaccessing your content.

If the item is displayed as downloadable, but can't be installed, follow these steps:

  • Turn off your PlayStation.
  • Disconnect the power cable.
  • Wait for one minute.
  • Reconnect the power cable and restart the console.

 

Xbox

  • Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.
  • Try restoring the game's licenses. Xbox > Games & Apps > SnowRunner > Install All.

 

Microsoft Store

  • Verify that your windows version is up to date. If you are using an older version, DLC may not work correctly.
  • Check for Windows Optional update "2021-09 Cumulative Update for Windows 10 Version 21H1". Download and install this update and see if your DLCs will appear.
  • Open Windows Settings > Apps > Gaming Services > Advanced Options > Repair.
  • Unlink any device you are no longer using and then restart your PC.
  • Reset the store by pressing the Win+R keys to open the Run dialog. Then type WSReset.exe, and click on OK. A command prompt will now open without any message. After about 30 seconds, the command prompt will automatically close, and the Microsoft Store app will open.
  • UWP Reset Application. Windows > Settings > Applications > Title > Advanced Options > Reset.

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